REFUND POLICY

Every order for a prescription treatment is reviewed by a licensed physician before anything ships. If the doctor does not approve you, nothing ships. How much of your charge is refunded depends on when in the process that happens — see below.

Before clinician review

If you cancel before a clinician has reviewed your intake, you will receive a full refund of the most recent charge.

If the clinician declines to prescribe

If the clinician reviews your intake and declines to prescribe, you will receive a refund of the most recent charge less the clinician-consultation fee disclosed at checkout.

After clinician approval but before shipment

If the clinician approves treatment and you cancel before any medication has shipped, you will receive a refund of the most recent charge less a clinician-consultation fee disclosed at checkout.

After medication has shipped

Once a compounded medication has been shipped, it is non-returnable and non-refundable for safety and regulatory reasons.

Refunds are issued to the original payment method within ten (10) business days. This page summarizes Section 8.3 of our Terms of Service.